FAQs

Find some of our most frequently asked questions below!

 


 ONLINE RETAIL SHOP

What is your store's exchange, refund, or return policy?

Due to the small scale of our business all sales are final. If for any reason you are unsatisfied with your order, an exchange for store credit is available with receipt within 14 days for unopened and undamaged products. If your order is damaged, contact us and we'll make it right! However, we are not responsible for loss due to the postal service.

How long will it take to receive my order? 

All orders will be processed and shipped 5-7 days after the order has been placed. U.S. orders should arrive 3-5 business days after items have been shipped. Please make sure your shipping information is correct during check out. We will not refund or replace items because they are sent to the wrong address. 

Do you ship internationally?

Yes! However, please note that international shipping rates will apply. 

What if my order was lost/never delivered/etc?

A shipping confirmation email will be sent to you with a tracking number. Unfortunately, we do not have any control over packages once we drop them off at the post office. If you have any questions about your order after it has shipped, please contact your local post office.