FAQs

Find some of our most frequently asked questions and policies below!

If you have any questions not found in our FAQ, please feel free to call us at 813.251.8096 or email us at hello@paperseahorse.com

If you have questions pertaining to your online order, not found below, please email us at shop@paperseahorse.com

 


The Paper Seahorse Store Policies

 Due to the small scale of our business, all sales are final. Canceling a pending order is not possible, as we start packing orders right away to get it out as quickly as possible! Please note, we cannot exchange damage or loss due to the postal service. If your order is incorrect (mistakes happen but we try really hard to give you the best experience), let us know and we will make it right! If for any reason you are unsatisfied with your order, please see the information below:


EXCHANGE/RETURN POLICIES

In-Store Purchases at The Paper Seahorse and Ybor

All sales are final on pens, ink, sale items, vintage/vinyl and calligraphy kits. Other items purchased in-store may be returned unopened, unused and in their original condition within 7 days of purchase, for store credit only - receipts are needed to complete the return. The Paper Seahorse reserves the right to not accept returns if they are not in proper condition. Please bring your return to the location of purchase. The Paper Seahorse will not accept returns from Frivolous Dry Goods and vise versa. 

 

Online Orders

All sales are final on pens, ink, sale items, vintage/vinyl and calligraphy kits. Return requests may be sent within 7 days of receipt. Email shop@paperseahorse.com; please reference your order number and items you wish to return. A return label will be created and sent to you. Once we receive the items unused and unopened, we will create the store credit minus the return shipping charges. Original shipping costs are non-refundable.

 

TROUBLESHOOTING

If a product has become defective, many manufacturers offer a warranty. If you have issues with a product, please contact the company/manufacturer for troubleshooting and repairs.

 

CLASSES

Cancellation Policy

To receive a refund, class cancellation request must be approved 48 hours prior to the class start time. Due to the nature of planning and material prep, we cannot offer a refund or store credit for cancellations within 48 hours for the class, or for no-shows on class date. Pre-registration is required for classes and events.

 

BACKORDER/PREORDER/OUT-OF-STOCK 

Due to the nature of a small business, quantities are limited on certain items. In the event an item your ordered item is no loner available, a refund will be immediately issued to the method of payment. If your item is backordered or a pre-order, it will ship when it arrives in the store. Please note, pre-ordered and back ordered items may take a few weeks to arrive. If you ordered additional items, they will be shipped separately if they are in-stock.

 

HOLDS

Products can be held for 24 hours, to give you time to get to the store and purchase a specific item. After 24 hours, the item will be released and put back into inventory to be purchased by someone else.

 

SPECIAL ORDERS 

Special orders require payment upfront, or a non-refundable deposit which will go toward the final balance due. Each special order will be arranged with the store manager.

 

INTERNATIONAL ORDERS

Please note, all postal items entering the country from the United States may be assessed by delivery country's Customs and incur additional charges. Any package can be assessed these charges, depending on your country. It will be the responsibility of the customer to pay the additional charge, imposed by their Country and Customs.

 

 

ONLINE RETAIL SHOP FAQ'S

 How long will it take to receive my order? 

All orders will be processed and shipped within 3 - 5 business days, sometimes sooner : ) When ordering, please keep in mind typical shipping time for First Class Mail is 3-7 business days, and Priority Mail is 2-5 business days. Please make sure your shipping information is correct during check out. We will not refund or replace items because they are sent to the wrong address. If you need your order shipped as soon as possible, please let us know in the special instructions box during checkout. 

 

Do you ship internationally?

Yes! However, please note that international shipping rates will apply, as well as potential additional fees from your country of delivery, through Customs.

Please be advised: Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both. The U.S. Postal Service® (USPS) handles package delivery up to customs at the destination country, at which point, the host postal service of the destination country handles package delivery to the recipient. 

**Any additional country fees (that exceeded the original shipping cost) is the responsibility of the customer. 

If your order is time-sensitive or you would like a faster, and more secure international carrier please select DHL express at checkout. 

 

The postal service is asking for more money to deliver, why? What do I do?

Additional fees may be added on to your package, in addition to shipping charges when it arrives in the country or place of destination. We cannot predict those specific fees (typically from Customs or local postal service delivery fees). Any additional fees is the responsibility of the customer.

 

What if my order was lost/never delivered/etc?

A shipping confirmation email will be sent to you with a tracking number. Unfortunately, we do not have any control over packages once we drop them off with the post office. If you have any questions about your order after it has shipped, please contact your local post office. 

 

Do you ship typewriters?

Through much trial and error we perfected the best way to ship typewriters! However typewriters are not included in the free shipping for orders over $100. There is an additional fee for packaging to ensure that your vintage machine makes it in pristine condition.  We will give you a custom quote that includes packing and shipping when you select the machine you want.